Policies

Policies

The Magnolia Hen House's Policy

Purchasing Chicks

There is an 8 chick minimum for shipping orders (no minimum for local pick up.) Shipping is $55.00 via USPS Priority Express 1-2 day delivery. All chicks are sold as straight run. When pick-up chicks are purchased from us they will be looked over by myself and by you the buyer.  We ship chicks on Mondays- Thursdays.  All chicks will be sold healthy with no signs of illness.  We try to be as flexible as possible if you have special requests.  Chicks will hatch and ship from March-September.  Please pick up your chicks promptly from the post office when they arrive. We guarantee live arrival of shipped chicks (not including any extras we send out). We guarantee to pick up chicks within the first 48 hours. If any chicks arrive deceased, please email us a picture of the chick with your order number. We will issue you a credit or apply the credit, which holds the same value as the deceased chick, to a future purchase. We do not issue refunds or credits for shipping charges.  Typically orders for day-old chicks can take 3-6 weeks, depending on the number of pending orders.

Purchasing Hatching Eggs

Shipping for one dozen hatching eggs is a flat rate of $25.00 via USPS Priority 1-3 day delivery. Shipping for more than two dozen hatching eggs will vary. The Magnolia Hen House ships hatching eggs out most days of the week. It is not uncommon for eggs to be shipped the same day that they are collected. We try to get them out to you as soon as we can.  We like to send out 1-2 extra eggs per dozen as long as we have them available. We package our hatching eggs securely using polyfoam shippers to ensure the safest trip possible. This material helps to ensure safe travel. Our birds are healthy and produce nice strong eggs that ship out very well. We are pleased to say that many of our customers have reported great hatch rates.  Here at The Magnolia Hen House, we test fertility via incubation.  The Magnolia Hen House can not guarantee hatch rate/fertility after our eggs leave our care due to the many variables of shipping and incubation. (ex. the fluctuation of temperatures, different incubation practices, USPS handling, etc)  We ship out as many hatching egg orders as we can per week. We need to reset our incubators every three weeks. Hatching egg orders may go on hold the week prior to setting our incubators, due to the fact that we are collecting eggs for chick orders.  Please only purchase hatching eggs from The Magnolia Hen House if you understand our hatching eggs policy.  We always recommend purchasing live chicks from us if you want a guaranteed number of chicks.  

*Due to high demand, there could be a waitlist when ordering hatching eggs. 

How to Order

You can order directly on our website by selecting the number of chicks or hatching eggs you would like. Payments can be made by credit card, debit, or PayPal right on this site. Orders will be filled on a first come first served basis according to when payment is received. Once your order is placed your spot in line will be reserved.

Cancellations

If you chose to cancel your order, 50% of your payment is refundable. The other 50% will be applied to a future purchase.  We do not issue full refunds. If you need to cancel your order, please email us the reason for your cancellation and your order number.  In the event that The Magnolia Hen House can't fill an order, we reserve the right to cancel an order, and a full refund will be issued. 

 

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